Close your ShopBase store

Modified on: Fri, 19 Jul, 2019 at 12:15 PM

If you are still on your free trial period and have yet to choose a pricing plan, you don't need to take any action to cancel your account.

On this page:

A. Before you close your store

B. How to close the store

A. Before you close your store

Make sure you've finished all steps below before closing your store:

  • Domain: Your store's primary domain (or URL) won't be available to register, and you can't access your ShopBase admin after you close it. This action can be reversed within the next 30 days.
    In addition, you need to contact any third-party service providers for your store to prevent any errors caused by this process. Your custom domain should be removed from the store in the admin. If you don't remove the domain from your ShopBase store before closing it, you might not be able to use this domain for another website or store.
  • Charges: You are also required to pay any outstanding charges before closing your store. If there is no outstanding charges against your account, you won't receive any bill after the closure. For more information about your bill, see View your bill.
  • App subscription: For the apps, you also need to cancel your apps' subscriptions individually to prevent being charged the app fees.

B. How to close the store

  1. Login to your owner account
  2. On your admin dashboard, go to Settings > Account
  3. In the Store Status section, choose Close store
  4. Enter your current password, then click Confirm
  5. Click Close store. You can send us a feedback or simply contact us to see if there is anything ShopBase team could do to assist. 


Within the next 30 days after closing your store, you can re-open it at any time. All data and settings of your store will be maintained during this period. After the 30th day, ShopBase team can't guarantee you that any information will be preserved correctly.

If you need our assistance, don't hesitate to let us know via an email

ShopBase team.

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