Process the orders

Modified on: Thu, 15 Aug, 2019 at 5:54 PM


After your customers bought anything on your online store, their order will appear in the Order page of your ShopBase admin


In this article:

A. What happens when there's a new online order 

B. Common processing flow for online orders

C. Automate your order processing


A. What happens when there's a new online order

When you receive an online order:

- A new order notification will be sent to you by email.

- Your Order page of your ShopBase admin will show the new order.

- The customer receives an order confirmation email.

- The order processing starts.

Note:

An abandoned checkout will be created 30 minutes after a customer reached checkout but have not completed their order.


B. Common processing flow for online orders

In general, your online orders will take 3 steps. In each step, you either have to carry out a different action in your store, or ShopBase can automate it for you:

Order stateRequired actionMethod
1. Order has been placed.Capture payment.Automatic
2. Order has been paid.Fulfill the order.Automatic or manual
3. Order has been fulfilled and paid.Archive the order.
Automatic or manual
4. Order is being cancelledCancel and refund the order.Manual


You can select the method for your order processing in each step based on your store's business needs.

Note:

As payments on ShopBase are captured automatically, you'll only need to make sure the funds from credit card payments have arrived your account.


C. Automate your order processing

If your store is selling digital products, or you are using fulfillment services, you might want to automate the order processing on your store:

- Automatic order fulfillment: your fulfillment service will be notified (and digital downloads are made available).

- Automatic order archiving: the order's status is set to Archived. 


If you need our assistance, don't hesitate to shoot an email. We are here to help!

ShopBase team.


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