Fraud analysis indicators

Modified on: Tue, 30 Jul, 2019 at 8:14 PM


Note:

  • Fraud analysis is available from ShopBase basic plan.
  • Indicators can give you ideas about how to investigate an order, but don't show you how likely it is that an order is fraudulent.

On this page:

A. View the fraud analysis for an order

B. Understand the Indicators


A. View the fraud analysis for an order

1. Go to Orders >> Open a certain order

2. Check Fraud Analysis on the right column 

3. Click View full analysis

B. Understand the Indicators

While refering to a fraud analysis popup, you might see these:

Information:

  • whether the credit card used for the order passes AVS checks
  • whether the customer provided the correct CVV code
  • details about the IP address used to place the order
  • whether the customer tried to use more than one credit card.

Colors

  • Green: show information that is usually seen on legitimate orders 
  • Grey: additional information that could be useful 
  • Red: show information that is usually seen on fraudulent orders


Using both element, you can have your own evaluation on how likely it is that an order is fraudulent.


If you have any issue or question with the Fraud Analysis, live chat with us know to get support.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?